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A missing OTP may reflect an incorrect destination, message filtering, network delay or a service-side limit. An OTP is not visible in the supplied screenshots, so this page gives general authentication checks rather than claiming a verified OTP workflow.
Confirm that a code was actually requested
Some forms use passwords and do not send a code for every action. Read the current form label and confirmation message. Check the masked destination where displayed. A wrong digit in a number cannot be corrected by repeatedly requesting delivery to the same destination.
Check the phone without weakening protection
Review blocked or filtered messages, reception and the correct SIM on a dual-SIM device. Keep the phone time automatic when possible. Do not install an app that promises to extract OTPs from other accounts or enable message forwarding to an unknown number.
Resend controls can invalidate earlier codes
Use the latest message associated with the current request if the service says earlier codes expire. Do not assume any code remains valid indefinitely. Excessive requests can trigger limits, and rapidly alternating devices makes it harder to associate a message with the correct action.
Report missing delivery safely
Describe the request time, masked destination and visible response. Support should not need your full code to investigate delivery. If another person requests a code while claiming to help you, stop and verify the communication channel independently.
Practical checklist
- Identify the exact issue and preserve its original record.
- Compare the relevant screen, notice and independent evidence.
- Use authenticated assistance and avoid sharing credentials.
Questions answered
Does every login send an OTP?
Not necessarily. Read the current form and confirmation message; the supplied login capture uses a password field.
Why might an older code stop working after a resend?
A service may invalidate earlier codes when issuing another. Follow the current message and avoid repeated requests.
